+420 770 348 506

Consumer education

Real estate agent company:
FPI Group s.r.o., ID: 19790376, registered office: Korunní 2569/108g, 10100 Prague 1 - Vinohrady, registration number: C 391668, registered at the Municipal Court in Prague (hereinafter referred to as the "Company")


Company contact details:
e-mail: info@fpigroup.cz
phone: +420 770 348 506
Czech data box: er5ek2a


This instruction is addressed to the Company's clients (interested parties), who are also consumers
The company hereby instructs its clients - consumers:

  • the subject of the service offered by the Company is the mediation of the sale or lease of immovable property, the transfer of a cooperative share, to a third party, etc. for a price that will be specified in the contract with the third party, as well as the terms of payment (hereinafter referred to as the "Mediated Agreement"); the contract between the client - consumer and the Company (hereinafter referred to as the "Real Estate Contract") will be concluded for a fixed period with the possibility of automatic extension, if at least one of the contracting parties does not deliver a notification by registered letter to the other contracting party within a period of at least 14 days before the end of the agreed duration of the Real Estate Contract that he insists on terminating the Real Estate Agreement;
  • the price of the service (i.e. the commission) will be an agreed percentage of the actual price or a specific value plus VAT. The commission will be payable on the day of conclusion of the Mediated Agreement. All costs of the combined Company are included in the agreed commission;
  • The real estate contract is concluded in accordance with the Act on Real Estate Brokerage, the rights of the client - consumer from any defective performance of services, as well as the conditions of these rights, are governed by the provisions of § 1914 et seq. Act No. 89/2012 Coll., Civil Code (see especially §§ 1915 to 1916, as well as 1921 to 1925 of the Civil Code);
  • if the Real Estate Agreement is concluded outside the Company's business premises, the client - consumer is entitled to withdraw from the Real Estate Agreement in writing within 14 days of its conclusion. This right of withdrawal must be exercised with the Company, in the form of a clear statement. In order to comply with the deadline for withdrawal, it is necessary to send a notification about exercising the right to withdraw from the Real Estate Contract before the expiry of the above-mentioned deadline. The client-consumer can use the model form below for withdrawing from the contract. In the event that the client - consumer validly withdraws from the Real Estate Contract according to this paragraph, he is obliged, according to § 1834 NOZ, to pay the Company an amount proportional to the scope of the services provided until the time when the withdrawal from the Real Estate Contract was delivered to the Company.
  • the client - consumer can file a complaint with a supervisory or state supervisory authority. The company is authorized to provide services on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection supervises, among other things, compliance with the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended.
  • for the out-of-court settlement of consumer disputes arising from a consumer contract, the Czech Trade Inspection is responsible, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Company and the consumer client from the consumer contract.



In Prague, on 6 December 2023